Position: Customer Service Representative
Pay Rate: up to $12.50/hr
Location: Bloomington, MN
Please call Cori or Connie in our Richardson, Texas office at 877.845.2884
Job Description:
Service-related call center or non-call center environments that support valuation products and services. Employees perform a host of customer servicing and valuation-related support activities, such as receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order. The type of request and/or activity may depend on the business segment. All jobs are operations-related functions that interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders. Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting.
Primary Responsibilities:
While cross-training may be provided to support different functions within the Operations team, the Valuation Services Rep focuses primary day-to-day responsibilities on one of the following key functions: the phone team, follow-up, inbound, or client operations.
- Interfaces with internal and external customers to resolve customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.
- Maintains and creates logs, reports, records and files to document order activity and action items.
- Investigates, analyzes, coordinates and tracks customer issues and problems.
- May interface with different departments/groups to coordinate resolution of issues.
- Tracks orders as necessary.
Experience:
- At least 6 months of customer service-related job experience required.
- Proficient MS Office skills.
- Must be able to navigate a computerized order processing system or other relevant applications.
- Strong interpersonal and communication skills.
- Ability to work under pressure and remain flexible to changing schedules and demands.
- Ability to adhere to established production metrics and turn-around times.
- Ability to apply common sense, understanding and problem solving strategies to provide best-in-class servicing.
Labels: Richardson-Office